Everything Your Business Needs. One Subscription.

I handle everything from patch management and software updates to hardware troubleshooting and IT strategy. Proactive coverage means issues are addressed before they become problems — not after you've already lost an hour of productivity.

• Remote monitoring & management (RMM)
• OS and software patch management
• Asset inventory and lifecycle tracking
• IT strategy and planning guidance
• Vendor coordination and management

Continuous automated monitoring of your endpoints, network, and accounts. Behavioral anomalies, unauthorized access, and threat signals are detected and escalated by severity — not buried in a log you'll never read.

• Log aggregation and correlation
• Anomaly and threat detection
• Real-time alerting and escalation
• Failed login and brute force monitoring
• Security event triage and remediation

Next-generation endpoint protection deployed across all company devices — silently, remotely, and without disrupting your team. Protects against ransomware, malware, and zero-day attacks with behavioral detection.

• Next-gen antivirus (NGAV)
• Endpoint Detection & Response (EDR)
• Device health and compliance tracking
• Application control policies
• USB and peripheral management

Simulated phishing campaigns and role-based security awareness training that measurably reduces your team's susceptibility to social engineering. Real campaigns, real metrics, real improvement.

• Simulated phishing campaigns
• Role-based security training modules
• Click-rate and reporting dashboards
• Automated re-training for high-risk users
• HIPAA, PCI, and industry compliance training

Automated, encrypted backups with monitored recovery procedures. Every backup job is tracked. Failed backups trigger immediate alerts. Business continuity planning defines your recovery objectives and restoration procedures.

• Automated daily encrypted backups
• Backup job monitoring and failure alerts
• Offsite and cloud redundancy
• Ransomware recovery procedures
• Defined recovery time and point objectives

Network traffic analysis, device discovery, and firewall management give you a clear picture of what's on your network and how it's behaving. Unusual activity is flagged and addressed fast.

• Network traffic analysis and monitoring
• Connected device discovery and inventory
• Firewall configuration and management
• Intrusion detection (IDS/IPS)
• Bandwidth and performance monitoring

Practical guidance and operational controls designed to improve alignment with HIPAA, PCI-DSS, and other frameworks relevant to your industry. Ongoing advisory support — not a one-time review. Note: Bratsu SecureOps provides readiness guidance, not compliance certification.

• Compliance gap assessments
• Policy and procedure documentation
• Ongoing compliance monitoring
• Audit preparation and evidence collection
• HIPAA, PCI-DSS, and SOC 2 alignment

Support is handled through a secure ticket portal with SLA-targeted response times based on your plan. Every ticket is handled directly — no junior technicians, no escalation chains, no repeating yourself to three different people.

• Secure client support portal
• SLA-based ticket response (by plan)
• Remote desktop and screen-share resolution
• Password resets and account management
• Software installation and configuration

Executive-level security reports delivered monthly. Plain-language summaries of threat activity, patch compliance, endpoint health, open risks, and what was done about them — no technical degree required.

• Security posture scoring
• Threat and alert activity summary
• Patch and endpoint health status
• Open risk and remediation priorities
• Compliance status snapshot

I coordinate with your internet provider, software vendors, and tech suppliers on your behalf — handling renewals, escalations, billing disputes, and onboarding so you don't have to.

• ISP and telecom coordination
• Software license and renewal management
• Vendor escalation and dispute handling
• New vendor onboarding review
• Tech stack consolidation guidance